For the purpose of these standard Terms and Conditions, the following expressions shall have the meanings listed below:

• The “Company” shall mean Climatic Services Limited.

• The “Customer” shall mean any company, firm, individual to whom this document is addressed.

• “Conditions” or “Stipulations” shall mean a demand be placed the Company without an agreement.

• “Inconsistent” shall mean any terms that are applied to an order that attempts to supersede, or are in conflict with any already agreed terms. 

• “Accredited” shall mean calibration services carried out will be done to the highest measurement capability. The results will be issued on a certificate carrying the UKAS or equivalent, official mark.

• “Non-Accredited” shall mean calibration services carried out will be reported traceable to National and International Standards.

• “As Found” or “Before Adjustment” shall mean the initial set of results taken to fulfil the customer’s order.

• “As Left” or “After Adjustment” shall mean the set of results taken to adjust any unit back into specification, where this is possible, to fulfil the customer’s order.

• “Calibration Failures” shall mean any calibration routines that cannot be because due to unreported but identified faults.

• “Estimates” shall mean the process followed to asses, identify and record work needed to be done to resolve reported faults. This process is subject to change and is not fixed once any work commences.

• “Quotations” shall mean any costs issued to the customer against any requisitions, or against any official quotes submitted to the customer by the Company.

• “Triage” shall mean the sorting of and allocation of a system of priorities needed to rectify faulty equipment.

• “Acceptance” shall mean the compliance with the terms of an offer made by another.

• “sub contracted” shall mean an approved third-party supplier.

• “Cancellation” shall mean an attempt of the termination of a contract or order.

• “alteration” shall mean a variation made to the terms that affects the rights and obligations without consent to do so. 

• “Administration” shall mean the process of covering all costs associated with the collection, booking in and despatch of customers equipment. 

• “suspended” shall mean the temporary pause of a service or contract.

• “delayed” shall mean a change to the agreed delivery schedule submitted by Company to Customer which is imposed on Company by Customer.

• “Property” shall mean monetary value of any equipment sold by Company to Customer.

• “Bailer” shall mean that the Company will relinquish of possession, but not ownership of goods and assets sold/serviced.

• “Determination” shall mean the conclusion of a dispute rendering a final decision.

• “Repudiation” shall mean a none acceptance of a contractual obligation if that obligation has not been met.

• “Irrevocably” shall mean a guaranty that shall not be rescinded. 

• “Indemnify” shall mean the promise by one party to compensate the other for any loss suffered.

All calibrations, accredited or non-accredited, shall be carried out across the operational range of the unit / chamber or as appropriate, unless otherwise requested by the customer.

Where a calibration routine has been completed and an ‘as Found’ or “Before Adjustment” certificate can be produced, this will be stored as a completed certificate. 

Where adjustments can be made to produce an ‘As Left’ or “After Adjustment” certificate, this will be done as part of our standard terms of service, and will be included in the final calibration cost. At the customer’s request, where no adjustment is possible, the ‘As Found’ certificate will be produced reporting the errors for the customer to refer to. This will be charged at the normal calibration rate.

Calibration Failures due to fuses and batteries will be rectified to allow completion of the calibration process, and will be charged for accordingly. If further minor faults are identified, but can be resolved quickly, a notification will be raised and, identifying to the customer the nature of the minor faults, with the associated costs for customers approval and submission of relevant purchase order number to cover said work.

Customer’s equipment booked in specifically for repair, will run through our internal estimation routine. A triage process used to assess any faults and the costs will be raised accordingly. This process is not a fixed one, any estimates raised are subject to alterations as other issues are identified.

Where any quotations have been raised by the company and costs have been submitted to the Customer for approval, no goods or services will be completed until a written confirmation covering the amount provisioned on the quote is received from the Customer.

On-site cancellation policy: In the event that a booked visit is cancelled by the customer, the customer will pay a cancellation fee based on timing: < 2 weeks’ notice no charge, 2-1 weeks’ notice 25% of quoted value, 4-2 working days’ notice 50% of quoted value, 24 hours’ notice or less 75% of quoted value. failed visits 75% of quoted value.

After acceptance, orders shall not be subject to cancellation or alteration except with the agreement of the Company and unless cancellation, or alteration charges are paid by the Customer. This charge will be applied for all in house work at £25.00. For any sub contracted work, the cost issued to the Company, will be passed on to the Customer. An additional administration fee of £25.00 will be added to the final cost.

a) The property in the goods shall not pass to the Customer and the Customer shall keep the goods as bailer for the Company and shall return the goods to the Company if and when requested.

b) The Customer is licensed to sell the goods in the ordinary course of business in the name of the Customer and as principal and not as agents for the Company, notwithstanding the fact that the title of the goods has not then passed to the Customer, but the benefit of any such contract or sale and the proceeds of any such sale shall belong to the Company absolutely.

c) The Customer shall keep and safely store the goods in such manner that they can be identified as the property of the Company, and is responsible for cover against all risks of loss, damage or destruction.

d) In the event of the determination or repudiation of the contract (howsoever occurring) the Company and its appointed agents are hereby irrevocably authorised to enter on to the premises of the Customer and repossess the goods and any other goods in the Customer’s possession the property in which is vested in the Company. In the event of the Company or any of its agents exercising its rights of repossession, the Company shall not be liable for any damage to property or premises caused while effecting repossession.

e) The Customer will keep the goods free from, and will indemnify the Company against, any charge, lien or other encumbrance thereon

If the Customer requires an emergency instrument calibration in our laboratory then an additional price of 20% of the standard calibration price will be added to the invoice. This uplift will be applied to while you wait, same day, 24 Hour and 48Hour turnaround times.

Loading and unloading of sale / hire chambers at the customers site is the customers responsibility to organise loading & unloading, moving and storage. Therefore, the company is not liable for any damage caused to the chamber, customers property or the couriers property.

9. Damage or Loss in Transit or On-Site (at Customers Premises)

The Company will agree to provide a warranty period on all repair / service work of 90 days to cover parts and labour, and will, at its sole discretion, repair, replace or credit the Customer with the cost of any equipment, which shall be returned, carriage paid within the specified warranty period after the date of the original invoice. This will be dependent on if it is shown by examination and test to be defective on materials and workmanship. Calibration certificates will demonstrate that a unit is fit for purpose at the time of test, and subsequent repairs are not covered by the calibration warranty period.

Approved By: LD/TC Issue 1 Date: 01592771254